NWSS MEMBERSHIP:

How much does membership to NWSS cost?
Nothing. Membership to NWSS is free!

How do I apply for NWSS membership?
It’s really easy. Just visit click here to register as a member.

Can I make a change to my NWSS membership details?
Yes. Simply log back onto your member’s page at any time by visiting https://membermojo.co.uk/mm/signin  and you will be able to update or change any of your registration details. i.e. Make a change to your registered email address or mobile no.

How often do I have to renew my membership?
NWSS membership runs annually from 1st June.

I’m already a long standing NWSS member. Do I have to apply for membership again?
Yes. We have introduced a new online membership registration process that starts from 1st June 2020.

I registered as a NWSS member before 1st June 2020, is my membership still valid?
No, you will need to re-register online by visiting our new online membership registration system at https://membermojo.co.uk/nwss  Don’t worry it’s really simple, if you have any issues registering your membership just contact mike@nwsseagulls.co.uk

Who do I contact if I have a membership enquiry?
Contact Mike Wilson mike@nwsseagulls.co.uk

COACHES:

How many coaches does NWSS run?
Currently NWSS runs five coaches. Our coach provider is Billingshurst based Sussex Coaches.

What are the coach routes and pick up times?
Please visit ourvisit the relevent web pages see all our coach routes and pick up times.

COACH SEASON TICKETS (CST):

How do I apply for a coach season ticket (CST)?

As part of the NWSS membership registration process you will be asked if you require a coach season ticket (CST), simply answer yes and select your preferred coach no.

See the membership home page https://membermojo.co.uk/nwss or our website http://www.northwestsussexseagulls.co.uk/Home.htm  for details of our coach routes and coach numbers.

What if I have already applied for membership using your new online registration system but I now want to purchase a CST?
Just drop an email to info@nwsseagulls.co.uk and we’ll sort it out for you. We will check if we have any CST availability for the coach you require and get back to you to confirm and advise you how to pay. We will then update your membership details.

How much does a CST cost?
For season 2020/21 the cost for a CST is £155.00. We offer a concession price of £120.00 for those who are aged Under 18 on 1st June 2020. Your CST covers travel to 19 home league matches only, travel to cup matches is not covered.

Do you offer concession prices for CST’s?
Yes. Those aged Under 18 on 1st June 2020 will get a CST concession price of £120.00.

How do I pay for my CST?
We will advise you how to make your payment when we confirm that we have allocated you a CST. Our preferred method of payment is direct bank transfer but we will also accept payment by cheque.

Is my CST valid for home cup matches?
No. You will be able to book coach seats for home cup games by visiting our website and filling in the cup match booking form. Payment can be made once your coach seats are confirmed by us. CST holders will get coach seat priority for any cup matches.

Can I transfer my CST seat to a friend or family member?
Yes. There is no charge to do this but we do need you to advise us in advance of match day of the replacement passengers name and their mobile phone number. It is essential that our passenger manifest is correct and up to date.

I’m a CST holder, how do I let you know if I’m not travelling to a match?
If you have reserved a coach seat but are then unable to travel it’s very important that you let us know as soon as possible.

Passenger manifests are raised in advance of travel and it can create a problem for our coach stewards who will be trying to reconcile manifests against actual numbers of passengers boarding. It can potentially delay coaches and passengers so please get in touch to let us know.

We have several different ways that you can get in touch with us to cancel your coach seat booking.

1.     Use the ‘Cancel my coach seat booking’ link on the homepage of our website to tell us your name, coach number and the match you’ll not be attending. www.nwsseagulls.co.uk

2.     Email info@nwsseagulls.co.uk

3.     Post a message on your coach’s WhatsApp group. We are introducing coach specific WhatsApp groups on a coach by coach basis to enable better communication between NWSS and its passengers.

4.     Text a message or call Mike Wilson on mobile no 07760 436780.

‘GUEST’ COACH SEATS:

What is a ‘Guest’ coach seat?
It’s a coach seat for guests of a CST holder, ideal for those Albion fans who only want travel on a match by match basis. A ‘Guest’ seat can only be booked and paid for by a CST holder, usually travelling on the same coach as the CST holder.

It’s our way of trying to help our CST holders who may occasionally want to bring a friend or family member along with them to travel to a match at the Amex.

How much does a ‘Guest’ coach seat cost?
An adult ‘Guest’ seat will cost £13.00 per return trip. Under 18’s will pay £8.00 per return trip.

Who can apply for a Guest coach seat?
Only CST holders can apply and pay for ‘Guest’ coach seats. They are not available via any other method.

I’m a CST holder, how do I book a coach seat for my Guest(s)?
CST holders can book a guest seat for a friend or family member by visiting our web page here and filling in the coach seat request form for a home league match.  This form is only available for Guest travel and must be filled in and paid for by the CST holder.

Once we have checked coach seat availability we will contact you to confirm your seat and let you know how to pay for it. Please make your payment within 48 hours of receiving the confirmation.

I’ve made a booking for a ‘Guest’ coach seat but not heard back from you. What should I do?
If you’ve not heard back from us within 48 hours please contact bookings@nwsseagulls.co.uk

How do I make payment for a Guest coach seat?
Once we have checked coach seat availability we will contact you to confirm your seat and let you know how to pay it. Please make your payment within 48 hours of receiving the confirmation.

Is there a cut off time for booking a ‘Guest’ seat?
Yes. 72 hours before match kick off time is our booking cut off time.

AD HOC TRAVEL:

Can I travel as an ad hoc passenger on a match by match basis to Albion home games?
No. We no longer accept ad hoc travel bookings to home matches as we have done in previous seasons. Ad hoc travel is now in the form of ‘Guest’ travel and can only be booked and paid for exclusively through a CST holder.

However we do still offer ad hoc travel to some away matches.

CUP MATCHES:

Does my CST cover travel to home Cup matches?
No. You will be able to book coach seats for home cup games by visiting our website and filling in the cup match booking form. Payment can be made once your coach seats are confirmed by us. CST holders will always get coach seat priority for any home cup matches.

How do I book and pay for a coach seat for a home Cup match?
A coach season ticket does not cover travel to home Cup matches. CST holders can book travel to a cup match for themselves and their guest(s) by visiting our web page here and filling in the Cup Match booking form. This form must be completed by a CST holder.

Please note that coach seats to cup matches are subject to availability as we may not be running our usual full quota of coaches. We will lay on coaches subject to the demand we receive for seats.

Once we have checked coach seat availability we will contact you to confirm your seat and let you know how to pay for it. Please make your payment within 48 hours of receiving the confirmation. We will also let you know your pick up point as your usual boarding point may change for cup games if we are running a reduced coach service.

How much does a coach seat cost for a home Cup match?
The fare for an Adult CST holder is £8.00. CST holders who are under 18 will pay £6.00.

‘Guest’ fares for non CST holders are £13.00 for Adults and £8.00 for Under 18’s.

Are the coach pick up points for Cup matches the same as league matches?
For cup matches we usually run a reduced service with fewer coaches due to a lower demand for coach seats, so we may have to make minor adjustments to our coach routes and pick up times.

We will let you know your pick up point once we have determined how many passengers we have for a particular cup match. However we usually still manage to cover most of our regular travel area but maybe with fewer pick up points.

AWAY TRAVEL:

How do I book a coach seat for travel to an away match with NWSS?
There is no restriction on who can book seats on NWSS coaches for travel to away matches. Anyone can express an interest to travel to an away match by visiting our web page here and filling in the Away Match booking form. Please note that a coach season ticket does not cover travel to away matches.

Coach seats to away matches are subject to availability, NWSS will only run an away coach if it is financially viable.

Once we have checked coach seat availability we will contact you to confirm your seat, let you know how to pay for it and advise your boarding point and pick up time. Please make your payment within 48 hours of receiving the confirmation.

How much does away travel cost?
The cost of travel to away matches will vary depending upon distance; we will advise members of the return coach fare cost using our usual social media outlets and website.

What are the coach pick up points for away matches?
For away matches we usually run a reduced service of just the one coach due to lower demand for coach seats. We therefore plan the coach pick up points and boarding times based on the destination of the away match.

We will let you know your pick up point in advance but we usually manage to cover most of our regular travel area but with fewer pick up points.

Who do I contact if I have a query about travel to away matches?
You can contact our away travel coordinator Dave Owen by email dave@nwsseagulls.co.uk

PAYMENT:

How do I pay for my coach seat?
Once you have submitted your coach seat booking request through our website we will check availability and then contact you to confirm if a seat has been allocated. We will also let you know at that time how to pay for your seat(s). We prefer to receive payment by direct bank transfer but we will also accept cheques.

Please feel free contact our treasurer Ian Morris via email if you have any queries or issues relating to coach seat payment ian@nwsseagulls.co.uk

How do I pay for my CST?
Once we have checked CST seat availability we will contact you to confirm if you have been allocated one and let you know how to pay for it. We prefer to receive payment by direct bank transfer but we do also accept cheques.

Payment for your CST can be made over three months in three equal instalments if required. Alternatively you can contact NWSS treasurer Ian Morris in confidence if you would like to make special arrangements in regard to payment for your CST. Please email ian@nwsseagulls.co.uk if you want to spread your CST payment over a period of time rather than in one lump sum.

Who do I contact if I have a query regarding payment for a CST, guest coach seat or cup match coach seat?

You can contact club treasurer Ian Morris with any payment query ian@nwsseagulls.co.uk

COMMUNICATIONS & SOCIAL MEDIA:

How do you communicate with your CST holders?
Our prime means of communicating with our CST holders is by email.

Who should I email if I have a query relating to your website?
If you have a website query or issue please contact mike@nwsseagulls.co.uk

What’s the main email address for general enquiries?
info@nwss@seagulls.co.uk

I hear you have new email addresses, what are they?
Yes, that’s right. We have five brand new email addresses. Here they are...

For general enquiries  email info@nwsseagulls.co.uk

For coach seat booking queries contact bookings@nwsseagulls.co.uk

For payment enquiries contact NWSS Treasurer Ian Morris ian@nwsseagulls.co.uk

For membership enquiries contact NWSS secretary Mike Wilson mike@nwsseagulls.co.uk

For away travel enquiries contact NWSS Chairman Dave Owen dave@nwsseagulls.co.uk

What is your Twitter address?
@nwsseagulls

Do you have any WhatsApp groups?
Yes, we have several WhatsApp groups. Each of our coaches has its own group as do our stewards and NWSS committee. We like WhatsApp, it’s easy to use and immediate.

If you would like to be added to your coach’s WhatsApp group please contact mike@nwsseagulls.co.uk and we’ll connect you.

Do you have a Facebook page?
Yes of course. Do a search for North West Sussex Seagulls or go to  https://www.facebook.com/groups/201676653202698

CANCELLED BOOKINGS:

I’ve booked a coach seat but now can’t go. How do I let you know I’m not travelling to a match?
If you have reserved a coach seat but are then unable to travel it’s very important that you let us know as soon as possible.

Passenger manifests are raised in advance of travel and it can create a problem for our coach stewards who will be trying to reconcile manifests against actual numbers of passengers boarding. It can potentially delay coaches and passengers so please get in touch to let us know. Unfortunately we cannot refund passengers for cancelled bookings.

We have several different ways that you can get in touch with us to cancel your coach seat booking.

1.     Use the ‘Cancel my coach seat booking’ link on the homepage of our website to tell us your name, coach number and the match you’ll not be attending. www.nwsseagulls.co.uk

2.     Email info@nwsseagulls.co.uk

3.     Post a message on your coach’s WhatsApp group. We are introducing coach specific WhatsApp groups on a coach by coach basis to enable better communication between NWSS and its passengers.

4.     Text a message or call Mike Wilson on mobile no 07760 436780.

NWSS COMMITTEE MEMBERS:

Who are the people on the NWSS committee?

• Dave Owen – Chairman & Away Travel Coordinator
• Ian Morris – Treasurer
• Mike Wilson – Secretary & Membership
• John Jory – Coach seat allocation and bookings