COACHES:
How many coaches does NWSS run?
Currently NWSS runs four coaches. Our coach provider is Billingshurst based Sussex Coaches.

What are the coach routes and pick up times?
Please visit here to view and download all our coach routes and pick up times.

COACH SEASON TICKETS (CST):
How do I apply for a coach season ticket (CST)?
As part of the NWSS membership registration process you will be asked if you require a coach season ticket (CST), simply answer yes and select your preferred coach no. and pick up point from the drop down box.

See our web page here for details on our coach routes, pick up points and timetable.

What if I have already applied for membership using your new online registration system but I now want to purchase a CST?
Just drop an email to info@nwsseagulls.co.uk and we’ll sort it out for you. We will check if we have any CST availability for the coach you require and get back to you to confirm and advise you how to pay. We will then update your membership details.

Do you offer concession prices for CST’s?
Yes. Those aged under 18 on 1st August each season will get a special concession price for their CST. We do not currently offer concessions for anyone aged over 18.

How do I pay for my CST?
We will advise you how to make your payment when we confirm that we have allocated you a CST.

Is my CST valid for home FA Cup & League Cup matches?
No. You will be able to book coach seats for home cup games by visiting our website and filling in the cup match booking form. Payment can be made once your coach seats are confirmed by us. CST holders will get coach seat priority for any home cup matches.

Can I transfer my CST seat to a friend or family member?
Yes. There is no charge to do this but we do need you to advise us in advance of match day of the replacement passengers name and their mobile phone number. It is essential that our passenger manifest is correct and up to date.

‘GUEST’ COACH SEATS:
What is a ‘Guest’ coach seat?
It’s a coach seat for guests of a CST holder, ideal for those Albion fans who only want travel on a match by match basis. A ‘Guest’ seat can only be booked and paid for by a CST holder, usually travelling on the same coach as the CST holder. It’s our way of trying to help our CST holders who may occasionally want to bring a friend or family member along with them to travel to a match at the Amex.

How much does a ‘Guest’ coach seat cost?
A list of our prices can be found on here.

Who can apply for a Guest coach seat?
Only CST holders can apply and pay for ‘Guest’ coach seats. They are not available via any other method.

I’m a CST holder, how do I book a coach seat for my Guest(s)?
CST holders can book a guest seat for a friend or family member by visiting our web page here and filling in the guest coach seat request form for a home league match.  This form is only available for Guest travel and must be filled in and paid for by the CST holder.

Once we have checked coach seat availability we will contact you to confirm your seat and let you know how to pay for it. Please make your payment within 48 hours of receiving the confirmation.

I’ve made a booking for a ‘Guest’ coach seat but not heard back from you. What should I do?
If you’ve not heard back from us within 48 hours please contact bookings@nwsseagulls.co.uk 

How do I make payment for a Guest coach seat?
Once we have checked coach seat availability we will contact you to confirm your seat and let you know how to pay for it. Please make your payment within 48 hours of receiving the confirmation.

Is there a cut off time for booking a ‘Guest’ seat?
Yes. 48 hours before match kick off time is our booking cut off time.

AD HOC TRAVEL:
Can I travel as an ad hoc passenger on a match by match basis to Albion home games?
No. We no longer accept ad hoc travel bookings to home matches as we have done in previous seasons. Ad hoc travel is now in the form of ‘Guest’ travel and can only be booked and paid for exclusively through a CST holder.

CUP MATCHES:
Does my CST cover travel to home Cup matches?
No.

How do I book and pay for a coach seat for a home Cup match?
CST holders can book travel to a cup match for themselves and their guest(s) by visiting our web page here and filling in the Cup Match booking form. This form must be completed by a CST holder. Payment can be made once your coach seat(s) are confirmed by us. CST holders will always get coach seat priority for any home cup matches.

Please note that coach seats to cup matches are subject to availability as we may not be running our usual full quota of coaches. We will lay on coaches subject to the demand we receive for seats.

Once we have checked coach seat availability we will contact you to confirm your seat and let you know how to pay for it. Please make your payment within 48 hours of receiving the confirmation. We will also let you know your pick up point as your usual boarding point may change for cup games if we are running a reduced coach service.

How much does a coach seat cost for a home Cup match?
A list of our prices can be found on here.

Are the coach pick up points for Cup matches the same as league matches?
For cup matches we usually run a reduced service with fewer coaches due to a lower demand for coach seats, so we may have to make minor adjustments to our coach routes and pick up times. We will let you know your pick up point once we have determined how many passengers we have for a particular cup match. However we usually still manage to cover most of our regular travel area but maybe with fewer pick up points.

AWAY TRAVEL:
NWSS rarely runs coaches to away matches. We will only run a coach if it is viable for us to do so. If we are not able to offer away travel then please do consider using our friends at Blues Away who offer an excellent coach travel service to all of Albion's away matches.

How do I book a coach seat for travel to an away match with NWSS?
If we do run an away coach it is only open to NWSS coach season ticket holders and their guests. You can express an interest to travel to an away match by visiting our web page here and filling in the Away Match booking form. Please note that a coach season ticket does not cover travel to away matches.

Coach seats to away matches are subject to availability, NWSS will only run an away coach if it is financially viable.

Once we have checked coach seat availability we will contact you to confirm your seat, let you know how to pay for it and advise you of your boarding point and pick up time. Please make your payment within 48 hours of receiving the confirmation.

How much does away travel cost?
The cost of travel to away matches will vary depending upon distance; we will advise members of the return coach fare cost using our usual social media outlets and website.

What are the coach pick up points for away matches?
For away matches we usually run a reduced service of just the one coach due to lower demand for coach seats. We therefore plan the coach pick up points and boarding times based on the destination of the away match.

We will let you know your pick up point in advance but we usually manage to cover most of our regular travel area but with fewer pick up points.

Who do I contact if I have a query about travel to away matches?
You can contact our passenger travel coordinator John Jory by email bookings@nwsseagulls.co.uk

CANCELLED BOOKINGS:
I’ve booked a coach seat but now can’t go. How do I let you know I’m not travelling to a match?
If you are a CST holder or have reserved a coach seat but are then unable to travel it’s very important that you let us know in advance as soon as possible. Passenger lists are usually sent out by email 24 hours prior to kick off. It can potentially delay coaches and passengers if we are not informed that you no longer wish to travel, so please do get in touch to let us know that you need to cancel your seat. Unfortunately we cannot refund passengers for cancelled bookings.

If you wish to cancel your seat prior to receiving the Passenger List, the quickest and easiest way is to use the ‘Matchday Travel Cancellation Form’ on our website here. If you have already received the Passenger List, please use the WhatsApp group for your coach to notify your Coach Steward.